ICANN Announces 2014 IANA Functions Customer Service Survey Results | Organization Achieves 93 Percent Overall Customer Satisfaction
ICANN today (17/12) published the results of its third annual IANA Functions Customer Service Survey [PDF, 968 KB], which reflected a 93 percent overall customer satisfaction rate. In addition to overall satisfaction, the survey measured customer satisfaction with five contracted IANA functions. These IANA functions encompass domain names, numbers, protocol parameters, the .INT domain, and domain name system security extensions ( DNSSEC ). Customers who had used these services in the previous 12 months were invited to participate in the survey. Participant anonymity was protected.
Respondents were segmented by customer groups, including top-level domain operators, protocol parameter registration requestors, regional Internet registries and registrants of .INT domains. For the first time, operators of new generic top-level domains participated in the survey with an aggregate customer satisfaction rate of 87 percent.
“We were very pleased with the high levels of satisfaction expressed in the survey. Of course, there is always room for improvement and given the importance of process quality, as noted in the survey results, we plan to highlight projects in that area in 2015,” said Elise Gerich, ICANN ‘s Vice President, IANA & Technical Operations.
For three years in a row accuracy appeared as the most important factor when delivering services for the IANA functions, with 98 percent of respondents indicating they were either satisfied or extremely satisfied with this metric.
The report concluded that overall customer satisfaction has remained at a high level over the last three years. Open-ended responses indicate that customers would like to see system and process enhancements taking into account the varying needs of different customer groups.
ICANN publishes IANA functions performance metrics on a monthly basis.
About ICANN
ICANN ‘s mission is to ensure a stable, secure and unified global Internet. To reach another person on the Internet you have to type an address into your computer – a name or a number. That address has to be unique so computers know where to find each other. ICANN coordinates these unique identifiers across the world. Without that coordination we wouldn’t have one global Internet. ICANN was formed in 1998. It is a not-for-profit public benefit corporation with participants from all over the world dedicated to keeping the Internet secure, stable and interoperable. It promotes competition and develops policy on the Internet’s unique identifiers. ICANN doesn’t control content on the Internet. It cannot stop spam and it does not deal with access to the Internet. But through its coordination role of the Internet’s naming system, it does have an important impact on the expansion and evolution of the Internet. For more information please visit: www.icann.org.
This ICANN announcement was sourced from:
https://www.icann.org/news/announcement-2-2014-12-17-en
NamesCon Acquires DomainFest
NamesCon announced recently that they have acquired DomainFest from Oversee.net . DomainFest will be part of NamesCon 2015, to be held January 11-14,2015 in Las Vegas.
You can read the press release after the jump :
“DomainFest is one of the longest running events in the Domain Name industry. Its early origins in the early 2000s was a one day gathering with a mix of sharing new industry information and a social networking event. DomainFest will continue that tradition after being acquired by NamesCon.
Originally established as a casual meeting of domain investors as early as 2002, Donna Mahony generously donated the domain name to Oversee in 2006. Starting with small conferences in LA and Barcelona, Oversee grew Domainfest into a large, global conference series, attracting domainers, marketing professionals and celebrity speakers from all over the world.
“We are very proud of the industry-leading conference that we built up over the years”, said Debra Domeyer, CEO of Oversee.net. “DomainFest is one of the longest running events in the Domain industry. We are proud to recognize the importance of the DomainFest events to the industry and are extremely happy to be passing the DomainFest ownership into the capable hands of NamesCon.”
Richard Lau, producer of NamesCon said “We are carrying the DomainFest torch forward. NamesCon co-founder Jothan Frakes and I met at the Seattle DomainFest in March 2005. We are immensely proud to be able to announce that Sunday, Jan 11, 2015 is ‘DomainFest @NamesCon’.” Like DomainFest conferences in the past, NamesCon 2015 Las Vegas will also host a domain auction (run by Right of the Dot) and feature Keynote speakers and world-class entertainment.
DomainFest @NamesCon will start at 10am on Sunday Jan 11, 2015 and the day will be an excellent venue for newcomers and veterans alike. Jothan Frakes, who has a long history of producing domain conferences stated, “The DomainFest events had great energy and I am delighted to see that the success of NamesCon will maintain the spirit and legacy of DomainFest.” Jonathan has planned out a full agenda for the Domainfest @NamesCon day.
The Sunday Evening Networking and Entertainment event for DomainFest @NamesCon will feature Peter Pavone – the Las Vegas Best 2014 Tribute Artist of the Year.
DomainFest @NamesCon is included in your conference pass when you register for NamesCon 2015 Las Vegas.
Two great conferences, one low price.
To RSVP & Register please visit: www.DomainFest.com or www.NamesCon.com“
.TRUST Opens Registrations For Safer And Trustworthy Place Online
Companies are now able to register .trust domains for those wanting to provide their customers with a safer and more trustworthy place online.
The NCC Group plc, the international, independent provider of Escrow, Assurance and Domain Services, announced that companies were able to submit requests to become part of the .trust community on 16 December 2014.
A 90-day “Name Collision” has now begun and a “Sunrise Period” will shortly commence for trademarked brands.
“After a number of months of working closely with ICANN, we are delighted that companies will be able to reserve their .trust domains with us,” said Rob Cotton, NCC Group CEO.
“This is a key milestone in the rollout of .trust and brings us closer to making the Internet more trustworthy.
“A combination of the Internet’s endemic security issues and the introduction of thousands of new TLDs over the next few years, means that trademark and brand owners need to take action to protect their online presence and interaction with their customers.”
.trust is a unique gTLD that aims to provide a safer and more secure Internet for both businesses and consumers. This extension will help protect an organisation’s brand, reputation and sensitive customer information by enforcing the highest level of security and reliability.
The gTLD is aimed at industries such as Financial Services, health care, start-up enterprises, non-profits and e-commerce companies.
For consumers, a .trust web address will provide a clear indication that a site is what it claims to be and is a safe place to do business, interact and share information.
In October the Group published its .trust Technical Policy, which sets the rules and governance to measure security compliance on .trust domains.
All applicants for a .trust domain will have to verify their identity and ownership of the trademark or brand used for the domain name. They will also have to ensure their organisation is secure by complying with .trust’s strict and specific code of security policies and undergo regular security monitoring to assure their infrastructure remains safe.
For more information about .trust and how to register a trademark in Sunrise please visit: www.nic.trust
Sedo Reports $1 Million in Domain Name Sales! CompetitiveIntelligence.com Topped Sedo’s Weekly Sales List at $35,477
CompetitiveIntelligence.com topped Sedo’s weekly sales list at $35,477. Higlights also include Ferienhausschweden.de, leaidng the ccTLD category at 4,500 EUR and OVN.org,leading the “Other” category at $9,888.
Other notable domain name sales include :
.COM
happyfresh.com 13,500 USD
hasegawa.com 11,500 USD
kingfashion.com 10,000 USD
pasionbeisbol.com 9,500 USD
vadacom.com 8,000 USD
earthsense.com 7,500 USD
entrepreneurnetwork.com 7,500 USD
warbler.com 7,000 USD
milestonelegal.com 7,000 USD
education21.com 7,000 USD
winko.com 6,500 USD
ledmall.com 6,000 USD
digitaldeals.com 6,000 USD
fulldesk.com 5,000 USD
thetravelcompany.com 5,000 GBP
thewashington.com 5,000 USD
dpass.com 5,000 USD
interapuestas.com 4,500 EUR
it4kids.com 4,260 EUR
thefishingchannel.com 4,200 USD
worldauction.com 4,000 USD
shopsafer.com 4,000 USD
lugang.com 4,000 USD
ccTLDs
coursadistance.fr 4,000 EUR
hello.us 3,125 EUR
barrier.in 3,000 USD
roboform.de 2,772 EUR
emag.tv 2,750 USD
rolltore.de 2,700 EUR
bo.ca 2,599 USD
financeapp.co.uk 2,500 EUR
stadtreporter.de 2,500 EUR
relx.ru 2,500 EUR
leuchtkästen.de 2,500 EUR
gtc.co.uk 2,400 GBP
rec.de 2,050 EUR
myflair.de 1,800 EUR
kortkortonline.se 1,800 EUR
kaffeeweisser.de 1,800 EUR
polstermöbel.at 1,690 EUR
mediencluster.de 1,500 EUR
evg.fr 1,500 EUR
young-travel.de 1,500 EUR
gyan.tv 1,500 USD
Other
snowflakedb.net 4,000 USD
after.org 4,000 EUR
blox.org 2,300 USD
telegra.net 2,000 EUR
motorcycleparts.net 1,650 USD
photographers.pro 1,525 EUR
camper.club 1,500 USD
changemoney.org 1,500 USD
101010.net 1,250 USD
email.bayern 1,100 EUR
travelapp.net 1,000 USD
dubai.rentals 1,000 USD
invitation.net 998 USD
fvr.org 800 USD
lemans.info 700 EUR
Check out Sedo.com for more information .
ICANN Targeted in Spear Phishing Attack | Enhanced Security Measures Implemented
ICANN is investigating a recent intrusion into our systems. We believe a “spear phishing” attack was initiated in late November 2014.
It involved email messages that were crafted to appear to come from our own domain being sent to members of our staff. The attack resulted in the compromise of the email credentials of several ICANN staff members.
In early December 2014 we discovered that the compromised credentials were used to access other ICANN systems besides email:
The Centralized Zone Data System (czds.icann.org)
The attacker obtained administrative access to all files in the CZDS. This included copies of the zone files in the system, as well as information entered by users such as name, postal address, email address, fax and telephone numbers, username, and password. Although the passwords were stored as salted cryptographic hashes, we have deactivated all CZDS passwords as a precaution. Users may request a new password at czds.icann.org. We suggest that CZDS users take appropriate steps to protect any other online accounts for which they might have used the same username and/or password. ICANN is providing notices to the CZDS users whose personal information may have been compromised.
The ICANN GAC Wiki (gacweb.icann.org)
Public information, the members-only index page and one individual user’s profile page was viewed. No other non-public content was viewed.
Unauthorized access was also obtained to user accounts on two other systems, the ICANN Blog (blog.icann.org) and the ICANN WHOIS (whois.icann.org) information portal. No impact was found to either of these systems.
Based on our investigation to date, we are not aware of any other systems that have been compromised, and we have confirmed that this attack does not impact any IANA-related systems.
Earlier this year, ICANN began a program of security enhancements in order to strengthen information security for all ICANN systems. We believe these enhancements helped limit the unauthorized access obtained in the attack. Since discovering the attack, we have implemented additional security measures.
We are providing information about this incident publicly, not just because of our commitment to openness and transparency, but also because sharing of cybersecurity information helps all involved assess threats to their systems.
This announcement was sourced from :
