Norid Survey Finds Customer Satisfaction For .NO Registrars And Registrants Higher
Norid has found its registrars and registrants are more satisfied with its services offered than in the previous one in 2011.
The survey was conducted by Sentio in November 2014 and its findings published by the .no registry are below.
Registrars
Satisfied with the services
The registrars are satisfied with the services delivered by Norid. Since 2011 we have removed paper based routines in the domain registration process. Nine out of ten registrars state that they are satisfied with the application processing times, against eight out of ten in 2011.
The quality of the DNS service and the quality of the registry system also received good results.
There has been a positive development in regard to how we solve our tasks. There is now 88 percent that are satisfied with the way we solve our tasks, against 72 percent in 2008.
Information viewed as good
The registrars view the information from Norid as good. More than nine out of ten think that they receive the information they need to guide and inform their customers.
Through the years the registrars have become more and more satisfied with the information from Norid, something that we regard as very positive.
Contact- and information channels
Norid’s webpages, the password protected part of the registrar web and the customer service are considered to be the most important contact- and information channels.
The webpages are considered to be the most important channel. Six out of ten registrars are satisfied with this channel, against barely half of the registrars in 2011.
The registrars considers all the services on the registrar web as useful. The most useful are considered to be information about domains in their account and lists of domains that are in danger of removal.
Norid on Facebook and the registrar seminars are considered to be less important, but the registrars still state that they are satisfied with the seminars.
Only 4 percent are satisfied with Norid on Facebook, and 81 percent have no opinion about this.
Satisfaction with the customer service has increased some since 2008, especially when it comes to contact by phone. 61 percent are satisfied the email communication they have experienced with the customer service, only 2 percent are dissatisfied. The corresponding numbers for phone calls are 47 percent and 4 percent.
Good knowledge about DNSSEC
Eight out of ten registrars states that they have knowledge about DNSSEC, and more than one in four will offer DNSSEC when possible. Six out of ten does not know whether they will offer DNSSEC. (DNSSEC was launched on 9 December 2014.)
Domain Holders
Processes are easy to understand
Most holders know what a registrar is, and find it easy to find a registrar. They also think that it is easy to find information about how to register a domain name.
Positive impression of Norid
Almost eight out ten holders have heard of Norid. When asked about what impression they have of Norid, two out of three say that they have no particular impression. The ones that have formed an impression are mainly postive.
The .no address is considered to be most important
More than half of the holders have registered domain names under other top level domains besides .no, the majority under .com. When asked which domain they consider to be most important, 85 percent answer that they consider the .no address to be most important.
The holders mostly agree that .no is the most known domain in the Norwegian marked. They consider .no as technically stable, and agree with the statement that internet addresses under .no goes to the page that is expected. The opinions are more diveded when it comes to whether .no is the safest domain for online shopping and whether .no is best suited internationally. Most holders think it is important with a domain that signal a connection to Norway. Very few thinks that the toplevel domain is not at all important for how they perceive a web page.
Web pages are easy to use
More than half of the holders have visited Norid’s web pages, and the majority thinks it is easy to find what they are looking for and to understand the information. The number of satisfied holders has increased from 68 percent in 2011 to 71 percent in 2014.
Still good scores for the customer service
Two out of three holders that have been in contact with the customer service are satisfied. This is about the same result as in 2011. The majority is satisfied with the service. Contact by email has received better scores than contact by phone. 62 percent are satisfied and 5 percent are dissatisfied with communication by email, while the corresponding numbers for phone calls are 33 percent and 10 percent.
.RU Domain Name Approaches 5 Million Regitrations
The Coordination Center for TLD RU/РФ, the company responsible for the administrations of .RU and .РФ extensions, is approaching 5 million domain registrations under .RU .
.RU currently holds the 6th position in list of biggest ccTLD’s after .DE , .TK , .UK , .CN and .NL, with 15.8 million domain names for .DE, 15.1 million domain names for .TK , 10.5 million domains for .UK, 6.6 million domain names for .CN and 5.51 million domain names for .NL. .RU is also a leader in terms of growth rates among the biggest ccTLDs.
The fourth million .RU domain name was registered on 17 September 2012, while the third million .RU domain name was registered registered on the night of 24/25 September 2010.
Four years ago, .RU got a little brother, IDN TLD .РФ. Since then, the Internet market in Russia started growing twice as fast: by approximately 1,000-1,500 new domain names daily in each domain zone.
At the time of writing this article, there are 4,877,143 .RU domain names.
Check out EuroDNS here to register your .RU domain name.
ICANN Donates $50k to Internet Governance Forum Support Association
[news release] ICANN announced today (18/12) that it has donated USD$50,000 to the Internet Governance Forum Support Association (IGFSA).
“I’m delighted to announce this donation,” said Fadi Chehadé, President and CEO of ICANN . “The IGF is an incredibly important part of the global Internet governance ecosystem, and it’s my hope that this additional funding will allow the IGF to remain a vital part of the ongoing discussion.”
This donation is part of a larger commitment by ICANN to support the IGF globally as well as the regional IGF ‘s. It will allow the IGF to continue to serve as the essential meeting place for the multistakeholder community to discuss the critical policy issues that affect Internet governance and demonstrate best practice. Last fiscal year ICANN contributed USD$280,000 to support the IGF globally and regionally. With this new contribution to the IGFSA, it will raise the total support from ICANN this fiscal year FY15 to a total of USD$330,000.
“The continued success of the Internet depends on forums like the IGF , which allow the multistakeholder model, that relies heavily on open dialogue, to prosper and thrive,” said Tarek Kamel, Senior Advisor to ICANN ‘s President on Government Engagement. Kamel, is also a member of the Executive Committee of the IGFSA. He further noted, “With this donation, we affirm ICANN ‘s support for the IGF and look forward to a successful IGF 2015 in Brazil.”
# # #
Established by the United Nations Secretary-General in 2006, the IGF is a multistakeholder forum that addresses key Internet governance issues. To learn more go to http://www.intgovforum.org/
The Internet Governance Forum Support Association, established by the Internet Society Board of Trustees in September 2014, is an independent association established to help secure funding and support for the IGF . To learn more go to http://www.igfsa.org/
This ICANN news release was sourced from:
https://www.icann.org/resources/press-material/release-2014-12-18-en
DELL Wins DellStorejaipur.com, DellStoreinjaipur.com Domain Names in Arbitration
An arbitrator with the National Arbitration Forum has recently awarded the domain names DellStorejaipur.com, DellStoreinjaipur.com to DELL.The company submitted the complaint on October 31,2014.
According to whois records, the domain names were first registered in September,2013.
DELL owns many trademark registrations for the “DELL” mark all over the world.Therefore,it is more than obvious that the disputed domain names are confusingly similar with its trademark .Moreover,the company contended in the complaint that the respondent has no rights or legitimate interests in the disputed domain names and that the respondent registered and used the disputed domain names in bad faith .
One of the key points of this complaint was when DELL managed to demonstrate that ” Respondent’s use of the <dellstorejaipur.com> and <dellstoreinjaipur.com> domain names to promote products from Complainant’s competitors disrupts Complainant’s own business.”
DELL managed to establish all three elements required under the ICANN Policy and the Panel ordered the disputed domain names to be transferred from the respondent to the complainant.
You can read the decision here .
ICANN : Joint Statement from ISOC / ICANN Meeting
On 17 December 2014 representatives from ISOC and ICANN, along with the chairs of the IETF and IAB, met to discuss two separate timely topics, the IANA Stewardship Transition and the NETMundial Initiative.
The attendees were:
Jari Arkko, IETF Chair
Kathy Brown, ISOC President and CEO
Fadi Chehadé, ICANN President CEO
Steve Crocker, ICANN Board Chair
Dave Farber, ISOC Board Member
Bob Hinden, ISOC Board Chair
Russ Housley, IAB Chair
Jason Livingood, ISOC Board Member
Ram Mohan, ICANN Board Member
Ray Plzak, ICANN Board Member
Everyone agreed that we are all focused to work toward a better Internet. We are all completely committed to make the Internet successful, and to keep it free and open for everyone.
IANA Stewardship Transition
We agreed to further strengthen our joint efforts in the IANA Stewardship Transition. ISOC and ICANN have important and independent roles that can be used to ensure a successful IANA stewardship transition. We agree that it is very important for the global Internet that the transition happen.
NETMundial Initiative
We had a very constructive, frank, and candid discussion on Internet Governance that included the NETMundial Initiative (NMI). On NMI we did not resolve all of the outstanding issues. The ISOC attendees, the IAB and IETF chairs would rather see the structure defined after setting the terms of reference and scope of the work. More work needs to be done by NMI and with the various communities involved.
ICANN and ISOC agreed on several important points to suggest to the NETmundial Initiative:
To go back to the community to ask them on what they need in a platform for Internet Governance.
Build a step-wise approach to creating the initiative, that is, defining its Terms of Reference and Tasks it will undertake before the Initiative takes its final form and structure.
Consult with the global community on these proposals.
These ideas will be brought to the NMI Transitional Committee for their consideration.
The results of this meeting will be brought to the ICANN and ISOC Boards for their consideration. We all felt that the meeting was very constructive and useful.
This announcement was sourced from :
