EURid Registrar Satisfaction Levels Rising

Hot on the heels of Afnic publishing the results of their annual survey that found 99 percent of registrars were happy with their services, EURid have published the results of their 2013 Registrar Satisfaction Survey that finds 97 percent are satisfied with EURid compared to other TLDs while 94 percent of registrars “feel they have a good relationship with EURid”, up seven percent from 2012.

When asked “does a .eu domain name add value to the registrar’s organisation and to that of their customers?”, over three-quarters (77%) said yes for transborder companies, almost half (46%) for SMEs and just over half (54%) for public authorities. The figure was 37 percent for individuals, but this has doubled from 19 percent in two years.

On the registrar relationship, the 97 percent satisfaction level compared to 78 percent for .com, 66 percent for local TLDs (presumably ccTLDs) and lower for other gTLDs. For EURid, the number willing to recommend their products and services is growing according to their Net Promoter Score, a metric for customer satisfaction.

The survey also asked registrars how many TLDs they manage, with over three-quarters (77%) saying more than 30.

For more information, see the infographic below: