Dynadot Why Does It Take So Long

I am new to Dynadot. I placed more domain orders last night for around 30 domains. (1) was a .com the rest lower level TLDs The .com showed up in my domains in a couple minutes. The others show processing.

I did online chat with them last night and was told there was a back end issue pushing order to registrar they were escalating to their engineering team.

So 12+ hours later still no domains. Should I just order them with another registrar and ask for a refund?