Continuous Assessment – True Key to Professional Advancement
ICANN has periodic internal assessment reviews whose purpose is to measure the quality of services delivered to the public but also to determine the precision for every gTLD program that is implemented.
In order to ensure an objective evaluation, private companies are preferred and they are given the task of coming with a full and extensive report in concordance with the goals and methodology which is contained by ICANN’s public policy.
At the same time the report contains suggestions of improvement and areas which do excellent regarding quality of services.
The fact that ICANN seeks to obtain a high degree of customer satisfaction proves that they found the way to deliver the expected standards and that was possible through innovative programs and heavy preparation training which can be noticed in their annual results.
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