99% of Registrars Satisfied with the quality of Afnic services

Afnic, the company behind .FR extension, revealed the major trends of its annual survey on the quality of its services.

Here is what the survey shows :

    A net increase in Afnic’s overall satisfaction rating, rising from around 8/10 in 2012 to 8.2/10 in 2013;
    An overall satisfaction level of 99% (against 97% in 2012);

Major strengths highlighted by this survey show that Afnic is perceived as an organization that:

    can be trusted (99% of respondents agreed);
    is professional (98%);
    is customer-focused (94%);

Areas for improvement indicated by customers for the coming year include:

    setting up new services: Registry Lock, Multi-Year Registration, etc.
    making more communication, training and promotional tools available to customers (presence at trade fairs, etc.)
    more interaction on new areas for economic development represented by the new gTLDs, etc.